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How Staht collects, uses, and protects your personal information.
Last updated: June 2026
Staht Limited ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase, and your rights in relation to that information.
We are registered in England and Wales under company number 12639853, with our registered office at Unit 10 Hayes Lane Trading Estate, Folkes Road, Stourbridge, DY9 8RG, United Kingdom. For the purposes of UK data protection law, Staht Limited is the data controller of your personal information.
Account Information: Name, email address, phone number and company name when you create an account.
Order Information: Billing and delivery addresses, order details and purchase history. Payment card details are handled by our payment provider and are not stored in full by us.
Communications: Messages you send us via contact forms, email, or phone.
Survey Responses: Information you provide in surveys or feedback forms.
Device Information: IP address, browser type, operating system and device identifiers.
Usage Data: Pages visited, time spent on pages, links clicked and search queries.
Location Data: Approximate country and region based on IP address.
Cookies: See the Cookies section below.
We use your information to:
process and fulfil your orders;
communicate with you about your orders;
provide customer support, training and calibration services;
send marketing communications where we are permitted to do so;
improve our website and services;
detect and prevent fraud;
comply with our legal obligations.
Under UK GDPR, we process your data on the following bases:
Contract: To fulfil our contract with you when you make a purchase.
Legitimate Interests: To improve our services, prevent fraud, and market to existing customers.
Consent: For marketing communications where required, and for non-essential cookies.
Legal Obligation: To comply with tax, accounting and other legal requirements.
We do not sell your personal information. We may share it with:
Service Providers: Payment processors, shipping carriers, IT and hosting providers, and email service providers who process data on our behalf.
Analytics Providers: Providers who help us understand how our website is used.
Professional Advisors: Accountants and lawyers, where necessary.
Legal Requirements: Where required by law or to establish, exercise or defend our legal rights.
Some of our service providers are based outside the UK. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Addendum, or transfers to countries the UK has deemed adequate.
We keep your personal data only for as long as necessary for the purposes set out in this policy. In general:
Order and transaction records are retained for at least 6 years to meet tax and accounting obligations.
Account information is retained while your account is active and for a reasonable period afterwards.
Marketing preferences are retained until you unsubscribe or object.
Website analytics data is retained for a limited period in line with our analytics settings.
Under UK GDPR, you have the right to:
access your personal data;
have inaccurate data corrected;
request deletion of your data in certain circumstances;
object to or restrict processing;
request data portability;
withdraw consent at any time, without affecting processing carried out before withdrawal.
To exercise any of these rights, please contact us using the details below.
We use cookies and similar technologies, which generally fall into the following categories:
Essential Cookies: Required for the website to function, such as the shopping cart and login.
Analytics Cookies: To understand how visitors use our site so we can improve it.
Marketing Cookies: Used, with your consent, for relevant advertising.
You can manage your preferences through our cookie banner or your browser settings. Non-essential cookies are only set with your consent.
We implement appropriate technical and organisational measures to protect your data, including encryption of data in transit, access controls, and staff awareness. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Our website and products are intended for business and professional use and are not directed at children. We do not knowingly collect personal data from children under 16.
We may update this policy from time to time. The current version is always available on this page, with the date of the latest update shown at the top. Significant changes may also be communicated by email or website notice.
For any privacy-related enquiries, or to exercise your rights, please contact us:
Email: sales@staht.com
Phone: +44 (0) 121 817 0620
Post: Staht Limited, Unit 10 Hayes Lane Trading Estate, Folkes Road, Stourbridge, DY9 8RG
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.